Can I cancel my Order?

Yes, you can cancel your order if it is not shipped. If the Order is shipped it cannot be cancelled.

To Cancel the Order - Contact our Customer Support on 9220-541-789 (via Whatsapp Only) OR email us on parul.luthra30@gmail.com and our team will cancel the order and revert back to you within 24 hours.

Refunds will be credited in 7-10 working days.

Do you offer Returns & what is the Return timeline?

Yes, we offer refunds if you are not satisfied with your purchase. Follow these steps:

• Contact our Customer Support on 9220-541-789 (via Whatsapp Only) OR email us on parul.luthra30@gmail.com
• Wait for a call from our team to discuss the issue.
• Once approved, we will arrange for a reverse pickup, and the refund will be processed within 7- 10 working days.

The return and exchange product should not be damaged or tampered.

You must initiate a return within 7 days of receiving the product. Returns initiated beyond this period will not be processed.

Are there any conditions for returns?

• The product must be returned in its original condition.
• Items showing signs of wear, damage, or alteration will not be accepted.
• Returns are subject to a successful quality check.

Can I return products ordered from Amazon, Flipkart, Zepto or other platforms?

Returns for items purchased on platforms like Amazon or Cred are subject to their respective return policies. Please contact the platform directly to initiate a return or for further assistance.

Do you Offer Exchanges?

Contact our Customer Support on 9220-541-789 (via Whatsapp Only) OR email us on parul.luthra30@gmail.com

After approval, you will have to ship the Product & we will ship the exchange product to you.

What is the Exchange Time Frame?

Exchanges must be requested within 7 days from the delivery date. It may take around 7-10 business days for the completion of the Exchange process.

What are the conditions for exchange?

• The product must be returned in its original condition.
• Items showing signs of wear, damage, or alteration will not be accepted.
• Returns are subject to a successful quality check.

Can I exchange items purchased from other platforms?

Exchanges for items purchased on platforms like Amazon, Flipkart, Zepto etc. are subject to their respective policies. Please contact the platform directly for assistance.

Damaged products will not be accepted for Return, Exchange OR Warranty claims. The product has to be returned back in original condition which clearly means that it includes supporting accessories, parts, sub-parts. No product will be accepted if there is any missing supporting accessories, parts, sub-parts for Return, Exchange OR Warranty claims.